Securely connect to a customer's GivEnergy installation to diagnose and resolve issues remotely - every session is approved by the customer and logged, nothing is left open afterwards.
Manage agents, review session logs, and monitor devices from the hosted portal - the agent runs on the engineer's own desktop or mobile device.
Setup Codes & Paired Agents
Audit Logs
User Settings
Live Power Flow
Remote Devices
Inverter Commissioning
Battery Diagnostics
Remote support sessions are deliberately session-scoped, not standing access.
An engineer requests a session, and the customer approves it before any connection is made. No silent, unattended access.
Every remote session is logged - who connected, when, and what was done - for accountability after the fact.
Access ends when the session ends. There's no lingering connection or standing credential left behind on the customer's system.
This page shows the essentials - get in touch and we'll walk you through the full management portal and agent app for your team.
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